richmackey - the blog

I've been a Vonage customer since 2004 - and it served me well when I traveled internationally (softphone saved a LOT on int'l roaming charges) and was at home enough to, well, use a home phone.

But times have changed. I have 2 cell phones, one with totally unlimited minutes, text, web, etc. and rarely if at all use the Vonage service. So I called today to cancel.

After digging around their web site to figure out how to cancel (call our 800#! but we're not going to tell you what it is so you have to dig around to find it somewhere else), getting into their phone navigation (cancel service works on the voice prompts, though you just have to *know* that as they don't articulate it as an option) I finally got to a live rep.

I explained to her that I want to cancel service and allowed her to go through her first "save" technique - looking up and telling me how much I use it and how valuable it is to me.

• I've used 50 minutes. In the last 6 months.

She noted that wasn't a lot of usage, and that I could get more value out of the service if she upgraded me to unlimited - and then pitched unlimited. I had already told her I use my cell phone, which is unlimited, but apparently I need unlimited x2 phones.

• I politely declined. Restating that she herself told me I had only used 50 minutes, which were most likely calls to a wrong number. And asked her to please cancel my service.
  

She then said she could give me a few months free.

• I declined. And asked her to please cancel my service.

Her next move was to move me down to 100 minutes a month for $9.99 (instead of 500 minutes for $15.99). Considering her first instinct was that I needed unlimited, this suggestion was a bit surprising from her - though more valid.

• I declined. And asked her to please cancel my service.

She went on to talk about all the other great features and how I could just keep my Vonage number and service but forward to my cell phone - since I use that.

• I declined. Told her I'd rather just use my cell phone and not have an arbitrary number to give people that would forward (besides, GrandCentral does a nice job of that for free). And asked her to please cancel my service.

Finally, as she went into another speel, I interrupted her and said that for the last time, I wanted to just cancel my service. Done. No upsell. No cross sell. No free months. Just cancel it.

She said she could do that right away for me (but apparently not 10 minutes ago when I first told her what I wanted) and then had me verify once again, for the recording, who I was and that I truly wanted to cancel my service IMMEDIATELY. She also warned me she could not restart service or get my numbers back - but I would have to sign up all over again.

I confirmed and thought we were done, but she then went on to tell me that the Vonage box could be used as a router for my home Internet and should I want to start service again, I don't need to buy anything, but just call them and they'll re-activate that box - with a new number.

I hung up.

Got a camera phone pic from my brother last night. It appears the body work is nearly done on the MG - they just have to put the fenders back on (you can see them in the back waiting patiently).

From there, it's on to the interior, top, tires/wheels and fine tuning and then it should be done. I really can't wait. On top of how long the car has been in storage, just painting it has taken FOREVER!

I haven't posted in a while, but figured I should. The image to the left is auto paint on a piece of metal - ahead of a full repaint of a car. But I should back up.

In 1991 I bought a 1974 MG Midget for $2300. I actually got a loan for it (kind of laughable for me these days) and within 1 year, promptly had an accident that smashed in one of the doors and then put it into storage. The car has shuffled around to 3 or 4 different storage sites in Iowa (including one out on a farm next to a barn) over the past 15 years and ultimately, had a lot of body damage, a bit of rust and the killer - rats had chewed through all of the wiring, upholstery and carpet.

While in storage (and before the rat damage) I had 2 new carburetors (yes, it has 2) and a new clutch put in. That was sometime in the late 90's.

About a year ago, I decided it was high time to fully restore the car. A quick online estimator showed that it was worth about $14,000 fully restored (my insurance company confirmed this - as that is what they independently valued the car at). My brother, who is quite adept at mechanical things, has been working on it since.

We're now at the point where he has everything he needs to finish the job - though it's taken 3+ weeks to get the thing painted. Which is why I'm writing this post. The above image is all I have of the car. My brother swears he's taken a ton of pictures, but they're too big to email from his hotmail account, so here I sit.

The car SHOULD be out of the body shop and back at my brother's garage having the upholstery and carpet put in, engine tuned, new exhaust put on, etc. But I haven't yet been able to confirm that.

Here's what it looked like last time I saw it:


More to come on this I'm sure. Hopefully I'll be driving it soon!

So, I'm a bad blogger and haven't put anything on here in AGES. Well, there wasn't really that much out there worth blogging about. Until today.

I happened to catch a little tidbit on OMGBlog about these:




Remember, the contest was to mock up the most inappropriate children's book cover. I think these are great, but nothing compared to the winner.

Click here to see the rest at Cracked.com.

So while I'm slammed at work and bitching about the Hurricane threatening to pre-ruin my vacation, my old roommate (and good, good friend) Steve is doing this with his friend Jordan. I seriously need less responsibility in my life.

Hurricane Flossie continues to move across Hawaii. The eye is supposed to pass about 80 miles SW of the big island, but there are obviously high winds, potential flooding, etc. I believe this happens like, once every 20 years. Figures it would be this week.

At least it's not next week, right?

B & I are planning our first vacation together - ever. And my first vacation since I went to Australia in 2005. We are, of course, going to Hawaii. And this is what Mother Nature dishes up.


Those smaller dots in the center are the Hawaiian Islands. That big white swirlee thing is Hurricane Flossie. We leave in a week. Hope the islands are both still there AND above water. Ugh!